Arthenfold LLC handles payment and refund inquiries for support made through Arthenfold.org. Live payments are not open yet. Sandbox payments use simulated money; this policy applies when live support becomes available.
Request a Refund
Email support@arthenfold.com within seven days of an accidental one-time payment, initial monthly payment, or renewal to request a refund. Include the creator, payment date, amount, and receipt reference, if available, and tell us what happened. Use the email associated with your account where possible. Do not send card numbers, bank details, or passwords.
We review requests individually. Duplicate charges and failure to provide promised paid access can be reported after the seven-day window; we will investigate and correct confirmed errors. Any refund rights required by applicable law remain available.
Cancel Monthly Support
You can cancel anytime from Payment Settings using Cancel at Period End or billing management. Cancellation stops future renewals. Membership continues until the current paid period ends, provided that the payment still qualifies for access and your account remains eligible under community rules.
Canceling does not automatically refund a payment or provide a prorated refund for unused time. A refund request also does not cancel your subscription; cancel separately if you want renewals to stop, or ask support to help with both.
Approved Refunds
Approved refunds return to the original payment method. We do not deduct payment processor fees from the approved refund amount. Applicable tax is adjusted with the refunded purchase. Your payment provider controls when the credit appears on your statement.
A refund or payment dispute can put membership access for the affected paid period on hold while we verify the adjustment. Support will explain the effect of a full or partial refund on your access. One-time support does not include membership access.
Questions
Contact support@arthenfold.com for payment, cancellation, or refund questions. Creators do not need your card or bank information to resolve a request.